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Shipping & Returns
Shipping
| Service | Where | Cost |
|---|---|---|
| Standard: tracked and insured | Europe | Free, on every order |
| Express: priority handling, tracked and insured | Europe | Shown at checkout |
Every order is tracked and insured against loss in transit, including the free service. You receive the tracking number by email as soon as the parcel leaves us. There is no minimum order value for free standard shipping.
Dispatch and delivery
- Orders placed before 14:00 CET on a working day are prepared the same day.
- Dispatch takes 1 to 2 working days.
- The delivery estimate for your country is shown at checkout, before you pay.
Duties and taxes
Prices are shown in euro and include applicable VAT for European destinations. There is nothing further to pay on delivery.
Returns: 30 days
You have 30 days from delivery to send a piece back. That is more than the 14 days European law requires, because two weeks is not long enough to know whether you actually wear something.
- Unworn, unwashed, tags still attached.
- In its original packaging where possible.
- Email contact@bramhurst.com first and we will send the return instructions.
The refund goes back to the original payment method once the piece reaches us and has been checked. Socks can only be returned unopened, for hygiene reasons.
Exchanges
The fastest route is to return the piece for a refund and place a new order for the size or colour you want, so you are not waiting on two parcels in sequence.
Something arrived damaged or wrong
Email contact@bramhurst.com with your order number and a photograph within 14 days of delivery. We sort it out at our cost. You never pay return postage on our mistake.
The full legal terms are in our Shipping Policy and Refund Policy, which take precedence over this summary.